Return & Refund Policy

 

Return & Refund Policy

Customer satisfaction remains our primary objective. Should you feel dissatisfied with your purchase, returns are governed by the terms specified herein.

Return Eligibility

Return notifications must be formally submitted within 30 days following the delivery date.

Returned products must meet all criteria outlined below to qualify for reimbursement:

  • Remain unused and in the identical state as originally delivered.
  • Retain original packaging, including all labels, documentation, and accessories.
  • Be in suitable condition for quality verification and resale.

Products returned lacking original packaging or showing evidence of customer damage, wear, or misuse shall be denied refunds.

Non-Eligible Returns

Return authorization shall not be granted for the following product categories:

  • Bespoke, customized, or personalized products.
  • Digital media or downloadable electronic goods.
  • Gift cards, certificates, or promotional cards.
  • Items classified as clearance or final sale.
  • Products damaged following delivery due to customer negligence.

Cancellation Policy

Order cancellations are permitted within a 12-hour timeframe from order placement. Contact customer care via email to initiate a cancellation.

Refund Processing

Following item receipt and compliance verification, approved refunds will be returned to the original payment source within 7-10 business days. Note that processing periods may vary per card issuer or bank.

Return Shipping

All return shipping expenses are the sole responsibility of the customer, except in instances of defective, damaged, or incorrect merchandise. Delivery fees are presented at checkout.

Delivery Timelines

Order processing requires 2 to 4 business days. Estimated delivery windows range from 7 to 15 business days.

Damaged or Incorrect Orders

In the event of damaged, incomplete, or faulty deliveries, please retain all original packaging materials and inform us promptly via email for resolution.

For questions or formal inquiries regarding our Return & Refund Policy, please email us.